A Sixty–Minute Support Ticket Response Guarantee
All your support requests will be responded to within maximum one hour after the support ticket or email has been submitted. If your issue calls for additional assistance from a system administrator, we will direct the support ticket or the e–mail to the person on duty, in a timely manner and we will leave a note to notify you that more time will be required for finding a solution. If you make use of our Administration Services package, all of the server administration tasks included there will be executed whenever you want.
An Outstanding Client Support Service
We will be online for you 24x7 to respond to any questions that you may have about our Website Control Panel or any of the apps that we have installed on your behalf on the server. If you also require assistance tackling server management procedures, you can have a look at our Administration Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation services
A User–Friendly Help Area
We have equipped our Website Control Panel with an exhaustive knowledge base, which features elaborate explanations of all its features and functions. Additionally, we have prepared exhaustive video tutorials that will further demonstrate to you how to carry out a particular operation or solve a regularly encountered issue. All the help articles and the tutorial video clips are readily reachable from every section of the Website Control Panel through the Help and Videos buttons located in the top right corner.