24/7 Customer Support in Web Hosting
All our Linux web hosting packages offer you 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our web hosting services well before you make an order or you are an existing client and you have any kind of question or a issue, you will be able to contact us any time, including holidays and weekends. We have many channels to contact us - several telephone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex issues or any issues that require extra time to research and deal with. In contrast to a number of other website hosting suppliers, our trouble tickets have a warranted maximum reply time of only one hour, which means that no matter what the trouble is, it'll be resolved timely and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you choose, you will be able to reap the benefits of our 24/7 support services even on official holidays. All your web sites will be available at all times and so will we. With quite a few connection options, you're able to choose the easiest approach to contact us and find out about our services if you don't have an account yet, or request assistance if you are already one of our customers. You will be able to phone us, have a chat with a live consultant, send an email message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options come with a one-hour response time warranty, even though it rarely takes more than 20 min to get assistance irrespective of the nature of the trouble. With our customer and tech support services, we are available for you every time you need us, not a couple of days afterwards.
24/7 Customer Support in Dedicated Hosting
When you get a dedicated server through our company, you'll be able to contact us anytime using several channels and the max time that you will have to wait for an answer is approximately one hour, so you can forget all about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it is a holiday or a weekend and we will support you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a technical issue, you are able to open a support ticket from the Help section of your billing Control Panel or you could send us an email message. If you have any kind of general questions or you'd like to learn more about our hosting solutions before you order, you can also use our live chat or you could call one of the local phone numbers that we have in various countries around the world. In the event that you need support for third-party software that you cannot set up or manage efficiently, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.