Integrated Ticketing System in Web Hosting
With a web hosting from our company, you will never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket whilst you are browsing through your website files or configuring different account settings. The ticketing system is being monitored 24-7 by our client service staff representatives and the response time is maximum one hour, but it rarely takes more than 20 minutes to receive support. In contrast to certain web hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for information with regards to any billing or technical issue. You can also read a collection of educational articles, which will help you deal with the most commonly encountered predicaments yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is more convenient to manage everything from a single location, which is why we have integrated a support ticket system into the custom-built Hepsia Control Panel, which is available with every single semi-dedicated server account. This will enable you to manage the correspondence with our client support team together with your data, which means that you will not have to memorize one more logon name for another system. You will be able to open a new ticket or to track down the status of an old one with no more than a couple of mouse clicks whilst you’re browsing the content within your semi-dedicated account. On top of that, you can go through older tickets using a smart search functionality or have a look at relevant knowledge base articles, which contain solutions to commonly confronted obstacles. The built-in ticketing system is monitored 24-7 with the maximum ticket response time being just 1 hour, so there’ll always be somebody to help you.