One-Hour Response Guarantee in Web Hosting
If you’re using one of our Linux web hosting packages and you’ve got a question or chance upon a certain challenge, you can touch base with us 24x7x365 by opening a client support ticket or by writing an email and we promise that you’ll receive an answer in less than sixty minutes. If the issue can be solved, we will do it before we get back to you, whereas in case there’s something that you have to do on your end, we’ll give you all the necessary info – what settings to check, what possible solutions to try, etc. Typically, you will get a response within maximum 30 minutes, which implies that waiting for hours or even for more than one day to get support is something unthinkable. Our 1-hour response guarantee applies to any inquiry that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support team reps will be at your disposal all the time and they’ll answer any ticket that you open from the web hosting Control Panel within maximum sixty minutes. The response time is guaranteed no matter if you have a general question concerning your semi-dedicated server or you bump into a certain difficulty and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we’ll be there to lend you a helping hand, as we are available 24 hours a day, 7 days a week to handle any general, technical or billing issue. If you contact us about anything that’s within our capacity, we will resolve it before we respond, which means that you will not have to wait for hours or even days while the problem lingers. In case there is something that you need to do on your end, we’ll supply you with the necessary info – what workable solutions to try out, what steps to take, etc.