Despite the fact that this is not the mainaspect to distinguish a trustworthy web hosting provider from a bad one and a reseller from a real provider, having the option to call and talk with a live person is an indicator that you are not dealing with a one-person service provider and that you'll be able to reach somebody every time you're in need of support. The telephone support for web hosting services may range from general to expert, therefore the issues that can be resolved through a phone call differ based on the specific company. In the general case, these issues are more basic and feature billing or first level tech issues because more complex problems generally need a support ticket where both you and the system administrators can track what's going on with a specific issue. Nevertheless, the option to call your provider will save you lots of time and efforts for the multitude of small things that may eventually show up when you manage your hosting account.

Phone Support in Web Hosting

If you choose to use one of our Linux web hosting packages, you'll be able to talk with our customer support team over the phone for 14 hours per day. We will help you select the proper package for your websites as we believe that it is better to discuss these matters with a live person. If you already have an account, we're able to assist you with all your sales/billing questions as well as general issues, even with some technical problems that don't need a long time or escalation to a system administrator because it'll be better to open a support ticket for time-consuming issues and have all the correspondence in a single place. We now have telephone numbers in the United States, Great Britain and Australia, so you're able to call the one you prefer and talk with our agents.

Phone Support in Semi-dedicated Hosting

Any time you need more info about the Linux semi-dedicated hosting packages that we provide, you are able to call any of the three support lines that we have around the world - in the U.S.A., the UK and Australia. By doing this, you will be able to check in advance if our services are appropriate for your websites. In case you're already our client and you have a semi-dedicated account, you can contact us on the phone for fourteen hours daily about any billing or general questions. For entirely tech troubles you are able to take advantage of our ticketing system so as to contact our technical support as someissues simply need longer time to be dealt with, but we will assist you on the phone with lots of minor technical problems as well, saving you the time and efforts.